IndiGo and Air India Revolutionize Customer Care with AI
In a bid to enhance customer care services, India’s largest airlines, IndiGo and Air India, have embraced artificial intelligence (AI)-based tools. These tools are designed to efficiently handle customer queries while maintaining high-quality interactions, ultimately improving overall service delivery. IndiGo’s implementation of its chatbot, 6Eskai, in November 2023 has significantly reduced the workload of its customer service agents by 75%. Developed in collaboration with Microsoft and powered by OpenAI’s large multimodal language model GPT-4, 6Eskai… Read More »IndiGo and Air India Revolutionize Customer Care with AI
